Frequently Asked Questions
Everything you need to know about your PILGRIM shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply visit our Returns Portal to start your process.
Do you offer international shipping?
Yes, PILGRIM ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure transactions.
Are PILGRIM products covered by a warranty?
Most of our hardware and lifestyle products come with a 1-year limited warranty against manufacturing defects. Please check the specific product page for detailed warranty terms.